Frequently Asked Questions

Where can I buy Screenlife games?

Go to the Store page of our website for all the information on how you can purchase our games.

Can I play Screenlife DVD games on my laptop, Xbox, PlayStation, or other devices?

Screenlife games are designed to play on any device that supports DVD play. As you may know, with Xbox, a converter is needed for DVD play. With PlayStation, you will not need a converter. Screenlife games can also be played on a laptop if the laptop has updated DVD player software. If you find that your laptop software is not compatible with Optreve?, you can go to www.interactual.com for a free download of the optimal DVD software.

Can I get another copy of the instructions?

Absolutely, please go to that game's individual page on the site and you can download the instructions from there.

What should I do if my Screenlife game is missing contents?

Contact customer service at service@screenlifegames.com or 1-(866)-DVD-GAME.

What should I do if my DVD is not working?

Remove the DVD from the player and clean it. Use a soft cloth and wipe from the inside to the outside in a straight line. If the problem persists, please contact customer service at service@screenlifegames.com or call 1-(866)-DVD-GAME.

I damaged or misplaced the game DVD, can I purchase a new one without having to buy the whole game again?

Yes, we now offer the option to purchase a replacement DVD for any of our games. Please call customer service at 1-(866)-DVD-GAME to place your order.

What should I do if I lost pieces to the game?

Please contact customer support at service@screenlifegames.com or call 1-(866)-DVD-GAME and we can help.

How do I make a Scene It? game longer?

One recommendation is for you to roll the die only after you correctly answer a question, instead of automatically rolling every turn.

What if I want to play Scene It? for a short time?

The Flextime® board can be folded (just like you were putting it away in the box) for a shorter game path.

What do I do if a question that I have previously seen comes up during a game?

You can press the Return button on most DVD remotes to advance to another My Play question or All Play puzzler.

Can I skip a clip or a question?

Yes. You can skip over a question by using the Skip/Next button on your remote.

Can I fast forward during a play or a question?

Yes. You can skip over a question by using the Skip button on your remote. The fast forward button has also been activated but the Skip button is usually preferable.

What should I do if I keep seeing the same clips and puzzlers?

Some DVD players may not support Optreve®, our content randomizing technology. But don't worry, because you can still play the game. Begin at the Main Menu and select Pre-Set Gameplay. This will allow access to numerous preprogrammed game sequences that have been programmed to insure the greatest number of games without repeats.

What other games do you have?

We offer a variety of games in addition to our Scene It? editions. To see our complete line of games, read their descriptions, and play our online game samples, please visit our website at www.screenlifegames.com.

How can I order this game if I'm an international customer?

We appreciate your interest in our games. Currently we do not ship internationally, but please check www.mattel.com for international orders.

One of the questions in the game is incorrect!

We appreciate that you spotted our unfortunate mistake. If you know which question was wrong, please let us know as we would like to fix it for future users.

Do you know when the game I ordered on your website will arrive and how I can track it?

Once you have placed your order on our website, you should receive a confirmation e-mail. Once the package has shipped from our warehouse, you should receive a second e-mail containing your order number, along with a UPS tracking number. If you have not received this e-mail, please contact customer service at 1-(866)-DVD-GAME or service@screenlifegames.com, and we will provide that information for you.

What should I do if my game DVD came scratched or damaged?

Please contact customer service at service@screenlifegames.com or 1-(866)-DVD-GAME for a replacement disk.

If you need technical assistance or have a technical question regarding your Scene It? DVD, please contact us at service@screenlifegames.com or call us at 1.866.DVD.GAME.