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Q: I just updated to iOS 5 and now the trivia packs I purchased are missing. How do I fix this?
A: The iOS 5 update reinstalled your app. As long as you use the same iTunes account, you can reinstall the apps you previously purchased at no charge. Simply navigate to the app you want to reinstall and follow the steps to purchase the app. You will be notified that you have purchased this app before and that you can download it again at no charge.
Q: My game freezes or has constant low memory warnings, what should I do?
A: Our first suggestion is for you to reboot the device. If this does not work, delete the app and download it again. You will not be charged twice for the app.
Q: I purchased a Scene It? product through the iTunes store and recently reset my iOS device to the factory settings. How do I get your app back onto my device.
A: As long as you use the same iTunes account, you can reinstall the apps you previously purchased at no charge. Simply navigate to the app you want to reinstall and follow the steps to purchase the app. You will be notified that you have purchased this app before and that you can download it again at no charge.
Q: Are you making apps for Android?
A: We do have Scene It? Daily free in the Android store!
Scene It? Movies 2
Q: I bought a Trivia Pack and my game freezes or I am not seeing the images for the questions. If I delete the app will I lose all my trivia packs?
A: If you are experiencing any difficulties with your Scene It? Movies 2 game after having downloaded additional Trivia Packs, you can uninstall the app and reinstall and that should fix your problem. You will not have to pay again to download the Trivia Packs you’ve already purchased. It may seem as if you are “repurchasing” the Trivia Packs, but you will not be charged again for them.
Q: I bought a Trivia Pack and now those are the only categories I’m seeing. Where did all of the other categories go and how can I get them back?
A: Don’t worry, you haven’t lost any categories. The game is designed so that you always see as much new content as possible, so when you first buy a new Trivia Pack and the game looks for categories that you haven’t played yet, it will serve up those new categories, but as soon as you’ve played them a bit, you’ll see the old categories popping back up in the mix. The whole idea is to make each game play experience as fresh as possible.
Scene It? Harry Potter
Q: Where did my old challenges go? I want to see questions about movies 1-6
The update did not take anything away that you already had. In fact, it added a whole bunch of new material from the last 2 movies so that the trivia would be complete! Your old challenges can still be found and even replayed in the Score Menu. If you still had unplayed challenges at the time that you upgraded, that material has all been added to the mix along with the new stuff from Harry Potter and the Deathly Hallows.
Scene It? Pixel Flix
If there are images missing from your game, there may have been a problem with your Trivia Pack download. Please delete and re-install the game, making sure that you install the most up-to-date version of Scene It? Pixel Flix. You will then have to “repurchase” any Trivia Packs that you previously purchased. Though it will seem that you are being asked to buy them again, the App store will recognize that you already paid for the Trivia packs and it will tell you so and ask if you’d like to download them for free again. This happens while you are in the “buying process” but you will not be charged.
This should eliminate any problems with missing media in the game.